Nebula Web Subscription
How can I cancel my Nebula Website subscription?
If you have purchased our services on the website
(The website subscription means that you were redirected to download the application via the website of social media adverts.)
To unsubscribe you need to follow the link, then enter your email address and unsubscribe!
Additionally, if you have purchased our service using PayPal please see the guide on how to cancel your subscription:
Log in to your PayPal account.
Click Settings near the top of the page.
Click Payments.
Click Manage pre-approved payments.
Click Cancel or Cancel automatic billing and follow the instructions.
Also, you can contact us by sending your request to cancel your website (Nebula Web) subscription through the"Submit request" button!
What features are included in Nebula Website subscription?
Dear customer, Nebula Web subscription plan includes receiving 100 welcome credits once and 150 credits every two weeks for chatting with professional experts.
If you have any other questions, feel free to ask our Customer Support team. We will be glad to help you with that!
Did not received the report ordeded on social networks!
Dear customer, please note that it can take up to 24 hours from the time of order to generate a compatibility report based on the information provided and send it to the customer.
If you haven't received your compatibility report, please, contact our Customer Support team and we will assist you on this matter!
I have made an error during the order for the Compatibility report on social networks!
Dear customer, don't worry about that :)
If you have made an error during the order for the compatibility report, feel free to send your correct data below and we will resend you the correct one. Here is the list of information needed in order we could resend your report:
name
gender 
date of birth (please, use the format YYYY-MM-DD)
place of birth 
time of birth
We are patiently waiting for your appeal (Submit a request).
Take care and have a nice day
Nebula Website Functional
Why is my astrological info wrong on Nebula Website?
Dear customer, please note that your astrological info depends on many factors such as your date, place, and time of birth, so we kindly ask you to double-check all information, especially geolocation.
Also, we want to mention that we use the Greenwich Mean Time, GMT/UTC +2 hours. Please try to set your birth details according to GMT +2 time zone.
If you have any other questions regarding inaccurate info, please, let us know our Customer Support team with a detailed description and provide screenshots in order we can start investigating this case as fast as it's possible!
How can I log in to Nebula Website?
Dear customer, in order to log into your Nebula Web account you need to go to the Nebula Web.
There, you will be able to log into your account in three different ways:
Sign in with Google
Log into your newly created account with the mail and password you used while signing up manually on Nebula Web
Log in with the credentials we sent you by mail after completing onboarding within 24 hours
If you have any other questions regarding how you can log into your account, feel free to ask our Customer Support team!
 
Where can I find the settings on the Nebula Website?
Dear customer, in order to find the settings on Nebula Web, you need to press the slicer on the upper right corner of the website. There, in the list of options, you will be able to see the "Settings":
Or you can just use this link to go there!
There you will be able to change your personal data, delete your Nebula Web account and see your current balance!
If you have any other questions, feel free to ask our Customer Support team!
Where can I see my current balance in Nebula Website?
Dear customer, you can see your current balance in your Nebula Web account settings. Or you can press the slicer on the upper right corner of the website. There, in the list of options, you will be able to see the "Settings":
In settings, you will be able to change your personal data, delete your Nebula Web account and see your current balance!
If you have any other questions, feel free to ask our Customer Support team!
How can I delete my Nebula Website account?
Dear customer, to delete your account, you need to go to the settings tab. 
In order to find the settings on Nebula Web, you need to press the slicer on the upper right corner of the website. There, in the list of options, you will be able to see the "Settings":
In settings, you will be able to change your personal data, delete your Nebula Web account and see your current balance!
After pressing the "Settings" button, you will be redirected to settings.
There, in the "Personal information" tab, you will be able to see the "Deactivate my account" button:
This way you will be able to delete your Nebula Web account.
If you have any other questions, please, feel free to ask our Customer Support team about them!
How to reset Nebula Website account's password?
Dear customer, in order to reset your Nebula Web account's password, you need to perform the following steps:
Go to the Nebula Web
Press the "Forgot password?" button
Enter your email and press "Continue"
Go inside a letter from us and press there "Reset my password"
Enter your new password and confirm it in the field below
Here we go! The password to your Nebula Web account was changed.
If you have any other questions on this matter, feel free to ask our Customer Support team!
How can I confirm my email during registration on Nebula Website?
Dear customer, in order to confirm your email, you need to go to your email address to check if there is already a mail to confirm your mail. If there is no letter, please, perform the following actions:
Log into your account on the Nebula Web 
On the top you will be able to see the button to resend the confirmation letter:
Press the "Resend" button 
Go to your email address stated that is stated in your Settings
Open the letter from Nebula Web Team named "Here is your confirmation email!"
Press the "Confirm Email" button
Congratulations! This way you will be able to confirm your email.
If you have any other questions on this matter, feel free to ask our Customer Support team!
Nebula Website 
Dear customer, possibly, we do experience technical issues at the moment (and you can be sure it’s painful for us as much as it is for you).
But anyway, please, let us know about the technical issue you are experiencing at the moment.
Perform the following steps in order we’ll be able to check the information about your device.
For iPhone users:
Download the Nebula app from AppStore
Open the Nebula app
Press "More details" 
Press "Setting wheel" (upright corner)
Press the "Support" button.
For Android users:
Download the Nebula app from PlayMarket
Open the Nebula app
Press "Setting wheel" (upright corner)
Press the "Support" button.
If you appealed to our Customer Support team before, please indicate your previous ticket number, so it will be easier to identify you and check all the information.
How can I change my personal data on Nebula Website?
Dear customer, to change your personal data, you need to go to the settingstab. 
In order to find the settings on Nebula Web, you need to press the slicer on the upper right corner of the website. There, in the list of options, you will be able to see the "Settings".
In settings, you will be able to change your personal data, delete your Nebula Web account and see your current balance!
After pressing the "Settings" button, you will be redirected to settings.
There, in the "Personal information" tab, you will be able to see the personal data that you can change.
If you have any other questions, please, feel free to ask our Customer Support team about them!
Nebula WEB - Chatting with Experts
I didn’t get a response from an astrologer/I was not satisfied with the reading I got.
Dear customer, if you face such problems, we are kindly asking you to appeal to our Customer Support team on this matter. Also, please share the following details while appealing in order to solve your problem as fast as it's possible:
problem explanation
your name in the app, 
your birth details (date of birth (please, use the format YYYY-MM-DD), place of birth (City, Country), time of birth),
date of your chat/order
We are patiently waiting for your appeal!
How can I choose the right expert?
Dear customer, in order to choose the expert that matches you, you need to perform the following actions:
Go to the "Profile" tab
Scroll down in the "Profile" section
There, you will be able to see experts that match your preferences!
If you have any other questions, please, feel free to contact our Customer Support team
Why did my minutes run out so fast on Nebula Website?
Dear customer, minutes are the same for all of us. As soon as you send your message, 30 credits are spent to pay for a minute of chat. Within that minute (60 seconds), you will be able to send as many messages as you want free of charge.
You won't be charged for the time it took for the astrologer to answer you.
If any problem happened with you regarding this matter, please, let us know about that.
Why I can not send my question in chat on Nebula Website?
Dear customer, we have a limit of 2000 symbols in our chats, so you should spread your message to smaller parts to stick to this limit. Your question may have more, that's why this issue could possibly occur.
If the problem persists, we kindly advise you to appeal to our Customer Support team. We will do our best to help you with that.
Where can I find the my chat/answer on Nebula Website?
Dear customer, in order to find your chat on Nebula Web, you need to perform the following actions:
Go to the Nebula Web
Go to the "Chatroom" tab
There you will be able to see the Conversation section. In the list of Conversations, you will be able to see chats with all experts you have ever reached out to or with experts that reached out to you.
If you are not able to find the chat or the answer from the certain astrologer feel free to contact our Customer Support team.
How can I use credits for chatting with experts on Nebula Website?
Dear customer, in order to use your credits for chatting with experts on Nebula Web, you can start the chat with one of our advisors available on theNebula Web in the Advisors section.
Also, you can head to the Chatroom section to check if there are any astrologers did try to reach out to you.
If you have any other questions regarding this matter, we are patiently waiting for your appeal!
Nebula WEB Billing
What is the "Easy Buy" system for?
Dear customer, the EasyBuy feature lets you use the features of the website and your readings without interruption. This feature allows the topping-up of the Credit balance to renew automatically.
You may expressly authorize us to automatically top up your Credit balance whenever it falls below the minimum of 30 credits, until you cancel, for the default amount of 150 credits included in the Basic package for $19.99.
You will be notified about auto-purchase activation via email once you activate it. You can deactivate this feature via youraccount settings.
How can i receive the refund for Nebula Website services?
Dear customer, in order to receive the refund for Nebula Web services, firstly it should be thoroughly investigated by our team. While appealing to our Customer Support team, describe your case as detailed as it's possible. If your situation is concerned with experts' service, please, indicate the following information:
a detailed description of your situation
your name on Nebula Web
your birth details (date of birth (please, use the format YYYY-MM-DD), place of birth (City, Country), time of birth),
service and an astrologer that you chose
date of your chat/order
We are looking forward to your appeal in order to assist you with it as fast as it's possible!
What payment methods are used to pay for Nebula Website services?
Dear customer, there are two payment methods that are used to pay for our services:
Credit/Debit Card
VISA
MASTERCARD
AMEX
DISCOVER
MAESTRO
VERVE
PayPal
At the moment we have no other payment options, we offer a lot of completely free highly personalized content that you can easily access without a subscription.
If you are having issues with your payments going through or if you have any questions on this matter, feel free toask our Customer Support team. We will be glad to help you with that!